Privacy Policy
Last updated: June 9, 2026
ECOMMF LLC (d/b/a ZeroMiss) ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website (zeromiss.org) and services.
1. Information We Collect
Information You Provide
- Account information: Business name, contact name, email address, phone number, billing address
- Payment information: Processed securely by Stripe — we do not store credit card numbers
- Service configuration: Twilio phone numbers, Google Calendar credentials, notification preferences
Information Collected Through Our Service
- Call data: Phone numbers of inbound callers, call duration, call outcomes
- Conversation data: Transcripts of automated conversations with callers for lead qualification purposes
- Appointment data: Scheduled inspection dates, times, and associated lead information
Automatically Collected Information
- Website analytics: IP address, browser type, pages visited, referring URL
- Device information: Operating system, screen resolution
2. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Provide and operate our services | Contractual necessity |
| Process payments and billing | Contractual necessity |
| Send service notifications (lead alerts, digests) | Contractual necessity |
| Improve and optimize our services | Legitimate interest |
| Communicate about your account | Contractual necessity |
| Comply with legal obligations | Legal requirement |
3. Information Sharing
We do not sell your personal information. We share information only with:
- Stripe: Payment processing
- Twilio: Telecommunications services (calls, SMS, WhatsApp)
- Google: Calendar integration (only when configured by you)
- OpenAI: Conversation processing (call transcripts are sent for qualification purposes — no personal data is retained by OpenAI beyond processing)
- Law enforcement: When required by law or valid legal process
4. Data Retention
We retain your data for the duration of your active subscription plus 90 days after cancellation. After this period, your data is permanently deleted. You may request earlier deletion by contacting us.
Call recordings and transcripts are retained for 12 months from the date of the call, then automatically deleted.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption in transit (TLS/SSL) and at rest
- Access controls and authentication
- Regular security reviews
- Secure third-party service providers
No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
All Users
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a portable format
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected, used, and shared
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your privacy rights
7. Cookies
Our website uses only essential cookies required for basic functionality. We do not use advertising or tracking cookies.
8. Children's Privacy
Our services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our service. The "Last updated" date at the top reflects the most recent revision.
10. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
ECOMMF LLC (d/b/a ZeroMiss)
30 N Gould St Ste R
Sheridan, WY 82801
Email: privacy@zeromiss.org